How Are We Doing?

Phase 1

To observe all the activities in a school for two days, you would need to follow a structured process. Here’s a general outline of how we approach it:


  1. Planning and coordination:

   – Contact the school administration or relevant authorities to obtain permission to observe the activities.

   – Discuss your purpose, duration, and any specific requirements or restrictions with the school officials.

   – Coordinate with the school staff to ensure your presence does not disrupt their routine.


  1. Create a schedule:

   – Develop a detailed schedule outlining the activities you intend to observe.

   – Consider the school’s timetable, including classes, recess, lunch breaks, extracurricular activities, and any special events.

   – Allocate sufficient time for each activity to ensure comprehensive observation.


  1. Arrival and orientation:

   – Arrive at the school on the designated days and report to the main office or reception.

   – Meet with a designated staff member who can provide you with any necessary information, guidelines, or protocols for your observation.

   – Familiarise yourself with the school layout, including classrooms, common areas, and facilities.


  1. Classroom observations:

   – Begin by observing various classrooms across different grade levels or subjects.

   – Observe the teaching methods, student engagement, and classroom dynamics.

   – Take notes on the instructional techniques, materials used, and student interactions.


  1. Extracurricular activities and events:

   – Attend extracurricular activities such as sports events, clubs, or after-school programs.

   – Observe the organisation, student participation, and adult supervision.

   – Note any unique aspects or challenges associated with these activities.


  1. Staff interactions and meetings:

   – Engage in conversations with teachers, administrators, and other school staff.

   – Attend staff meetings or professional development sessions, if possible.

   – Discuss their roles, teaching strategies, challenges, and insights related to the school’s functioning.


  1. Breaks and transitions:

   – Utilise break times to observe student interactions in common areas like hallways, cafeterias, or playgrounds.

   – Pay attention to behaviour, social dynamics, and the overall school climate during these informal settings.


  1. Documentation:

   – Take detailed notes throughout your observations, focusing on key aspects, observations, and impressions.

   – Consider using a structured template or checklist to ensure comprehensive coverage of different areas.

   – Capture any photographs or videos if permitted and relevant to support your observations.


  1. Review and reflection:

   – After the observation period, review your notes, photographs, and any other collected materials.

   – Reflect on the strengths, weaknesses, and notable observations regarding the school’s activities and environment.

   – Identify patterns, common themes, or areas that require improvement.


  1. Reporting and feedback:

    – Prepare a comprehensive report summarising your observations, insights, and recommendations, if required.

    – Share your findings with the school administration, staff, or relevant stakeholders.

    – Provide constructive feedback and suggestions for enhancing the educational experience based on your observations.


Remembering that, it is crucial to respect the privacy and confidentiality of students and staff during the observation process. Obtain necessary permissions and follow any specific guidelines provided by the school to ensure a positive and ethical experience.

Phase 2

To interact with various department heads and understand their work, duties, and roles within an organisation, you can follow a systematic process. Here’s a general outline of how we approach it:


  1. Identify the department heads:

   – Obtain a list of department heads from the organisation’s human resources department or relevant authorities.

   – Identify the departments you wish to interact with based on your objectives and areas of interest.


  1. Schedule appointments:

   – Reach out to each department head individually to request a meeting or appointment.

   – Explain the purpose of your interaction, emphasising your desire to understand their work, duties, and roles better.

   – Propose specific time slots that are convenient for both parties and allow for in-depth discussions.


  1. Conduct pre-meeting research:

   – Familiarise yourself with the organisational structure and functions of each department.

   – Research the general responsibilities and key tasks associated with the respective department heads’ roles.

   – Gain a basic understanding of the challenges and trends in their areas of expertise.


  1. Prepare questions and objectives:

   – Develop a set of specific questions and objectives that will guide your interactions.

   – Tailor your questions to each department head’s role and responsibilities to gain comprehensive insights.

   – Consider including inquiries about their daily tasks, decision-making processes, collaborations, challenges, and future plans.


  1. Meeting with department heads:

   – Attend each scheduled meeting with the department head at the designated time and location.

   – Start by introducing yourself, explaining your purpose, and expressing gratitude for their time.

   – Pose your prepared questions to initiate a discussion about their work, duties, roles, and challenges.

   – Encourage open and honest communication, actively listen to their responses, and ask follow-up questions for clarification.


  1. Shadowing and observation:

   – Request the opportunity to shadow the department head during their daily activities, if feasible and appropriate.

   – Observe their work processes, interactions with team members, and decision-making in action.

   – Take notes on the tasks they handle, the skills they employ, and the resources they utilise.


  1. Document and review:

   – Document key points, insights, and observations during or immediately after each meeting.

   – Review your notes and refine them for clarity and accuracy while the interactions are still fresh in your memory.

   – Identify commonalities, patterns, or differences across various department heads to gain a holistic understanding of the organisation.


  1. Reflect and analyse:

   – Reflect on the information gathered from the interactions and observations.

   – Analyse the roles and responsibilities of each department head, their interdependencies, and their contributions to the organisation’s overall functioning.

   – Consider how their work aligns with the organisation’s goals and objectives.


  1. Consolidate and share findings:

   – Summarise your findings and insights from the interactions with department heads.

   – Create a report or presentation that highlights the key takeaways, challenges, and opportunities identified.

   – Share your findings with relevant stakeholders, such as senior management or project teams, to contribute to organisational learning and improvement.


Remembering to maintain a professional and respectful attitude during the interactions, listen attentively, and be open to different perspectives. Adhere to any confidentiality or privacy guidelines imposed by the organisation to ensure ethical conduct throughout the process.

Phase 3

To interact with various students and understand the workflow of a school, you can follow a structured process. Here’s a general outline of how we approach it:


  1. Obtain necessary permissions:

   – Seek permission from the school administration to interact with students.

   – Explain your purpose and emphasise that your objective is to understand the workflow of the school better.

   – Discuss any specific guidelines or restrictions you need to adhere to during the interactions.


  1. Determine the target group:

   – Identify the specific groups or individuals you wish to interact with based on your objectives.

   – Consider students from different grade levels, academic tracks, extracurricular activities, or leadership positions.


  1. Create a communication plan:

   – Decide on the most appropriate methods of interaction, considering the age group and preferences of the students.

   – Options may include one-on-one interviews, group discussions, surveys, or online platforms for feedback collection.


  1. Schedule the interactions:

   – Coordinate with the school administration to schedule the interactions during appropriate times.

   – Allocate sufficient time for each interaction to allow for meaningful conversations or discussions.


  1. Introduce yourself and explain the purpose:

   – Begin each interaction by introducing yourself and explaining the purpose of your conversation.

   – Create a welcoming and non-intimidating environment to encourage open and honest communication.


  1. Ask open-ended questions:

   – Prepare a set of open-ended questions that allow students to share their experiences, perspectives, and insights.

   – Tailor the questions to the students’ roles, grade levels, or involvement in specific activities.


  1. Listen actively and engage:

   – Listen attentively to the students’ responses, allowing them to express their thoughts fully.

   – Ask follow-up questions to delve deeper into their experiences or seek clarification when needed.

   – Encourage students to share their challenges, successes, routines, and interactions with teachers and peers.


  1. Observe and shadow:

   – Request the opportunity to shadow students during their daily activities, if feasible and appropriate.

   – Observe their workflow, interactions, and routines within the school environment.

   – Take notes on their schedules, classes, extracurricular engagements, and any unique aspects of their experiences.


  1. Analyse and synthesise information:

   – Consolidate the information gathered from the interactions and observations.

   – Identify common patterns, challenges, or areas of improvement in the students’ workflow.

   – Consider how their experiences align with the school’s goals and any potential improvements or changes that could enhance their workflow.


  1. Maintain confidentiality and privacy:

    – Ensure that all interactions and information shared by students are treated with strict confidentiality.

    – Obtain necessary consent or permissions for using any quotes, testimonials, or personal information gathered during the interactions.

    – Follow data protection guidelines and ethical considerations to protect students’ privacy and rights.


  1. Reflect and report:

    – Reflect on the insights gained from the student interactions and observations.

    – Analyse the workflow of the school based on the students’ perspectives and experiences.

    – Prepare a report summarising your findings, highlighting strengths, weaknesses, and recommendations for enhancing the workflow and overall student experience.


  1. Share findings and gather feedback:

    – Share your report and findings with the school administration, teachers, or relevant stakeholders.

    – Encourage feedback and discussions to further refine your understanding and contribute to ongoing improvement efforts.


Remembering to prioritise the well-being and comfort of the students during the interactions. Ensure that you maintain a safe and respectful environment where students feel comfortable expressing their thoughts and experiences.

Phase 4

If you need to observe the workflow of a school again on Day 6 and make notes while keeping a fresh mindset, you can follow a process similar to the initial observation. Here’s a step-by-step outline:


  1. Prepare mentally:

   – Recognize the importance of approaching Day 6 with a fresh mindset.

   – Reflect on your previous observations and notes to ensure continuity and build upon your existing knowledge.

   – Maintain an open and curious attitude, allowing yourself to be receptive to new insights and observations.


  1. Review your objectives:

   – Revisit the objectives you set for the initial observation to remind yourself of what you aimed to achieve.

   – Clarify any specific areas or aspects of the workflow that you want to focus on during Day 6.


  1. Refine your observation plan:

   – Evaluate the effectiveness of your previous observation plan.

   – Identify any gaps or areas that require additional attention during Day 6.

   – Adjust your plan accordingly to ensure comprehensive coverage of the school’s workflow.


  1. Observe with intention:

   – Approach the observation with a clear focus on the workflow and related aspects.

   – Pay attention to the interactions, routines, procedures, and communication patterns within the school.

   – Observe the roles and responsibilities of staff, the flow of information, and the efficiency of processes.


  1. Take detailed notes:

   – Carry a notebook or use a digital device to record your observations, insights, and any notable details.

   – Write down specific examples, incidents, or instances that demonstrate the workflow and its effectiveness or areas for improvement.

   – Capture both positive aspects and areas that may require attention, ensuring a balanced perspective.


  1. Stay objective and unbiased:

   – Maintain objectivity throughout the observation process.

   – Avoid preconceived notions or biases based on your previous experiences or knowledge.

   – Focus on what you observe in the present moment, allowing the workflow to reveal itself naturally.


  1. Engage with stakeholders:

   – Engage in conversations with staff, students, or other stakeholders to gain further insights.

   – Seek clarification, ask questions, and encourage them to share their perspectives on the workflow.

   – Listen actively and consider their input while maintaining your role as an objective observer.


  1. Reflect and compare:

   – After each day of observation, take time to reflect on your notes and observations.

   – Compare and contrast the findings from Day 6 with your previous observations.

   – Look for patterns, changes, or new insights that emerge during the second round of observation.


  1. Analyse and synthesise information:

   – Analyse the notes and observations from Day 6, considering the context of your previous observations.

   – Identify any trends, improvements, or areas that still require attention.

   – Look for consistencies or changes in the workflow and consider their impact on the school’s overall functioning.


  1. Consolidate your findings:

    – Summarise your observations, insights, and any recommendations in a cohesive manner.

    – Create a comprehensive report that combines the findings from both the initial observation and Day 6.

    – Clearly articulate the strengths, weaknesses, and potential areas for improvement in the school’s workflow.


  1. Share your findings:

    – Share your report with the relevant stakeholders, such as the school administration or decision-makers.

    – Present your observations, insights, and recommendations in a clear and concise manner.

    – Facilitate discussions around the findings and encourage collaborative efforts for implementing improvements.


By consciously approaching Day 6 with a fresh mindset and actively observing the workflow, you can enhance the comprehensiveness of your notes and capture any new or evolving aspects of the school’s functioning.

Phase 5

The company takes one week to provide you with a detailed report, there are several standard operating procedures (SOPs) and steps they may follow. Here’s a general outline of the process from the company’s end:


  1. Documentation and organisation:

   – The company ensures that all the information, data, and notes collected during the observation period are properly documented and organised.

   – They review and collate the data, ensuring it is easily accessible for analysis and report preparation.


  1. Data analysis and synthesis:

   – The collected data is analysed to identify patterns, trends, and key insights.

   – The company may employ various analytical tools or methodologies to extract meaningful information from the data.

   – They synthesise the findings, grouping similar observations together and prioritising the most important aspects.


  1. Report drafting and review:

   – The company assigns a team or individuals responsible for drafting the report based on the analysis and synthesis of the data.

   – The team or individuals carefully review the observations, insights, and recommendations to ensure accuracy and clarity.

   – They may follow a specific report structure or template to maintain consistency and readability.


  1. Quality assurance:

   – The report undergoes a quality assurance process to ensure that it meets the company’s standards.

   – This may involve multiple rounds of review, editing, and proofreading to eliminate errors or inconsistencies.

   – The company may involve senior management or subject matter experts to provide feedback and ensure the report’s accuracy.


  1. Formatting and presentation:

   – The report is formatted in a professional and visually appealing manner.

   – The company may include appropriate charts, graphs, tables, or visual aids to support the findings and make the report more engaging.

   – They ensure that the report is structured logically, with a clear introduction, body, and conclusion.


  1. Report delivery:

   – The company sets a specific timeline for the report delivery, which in this case would be one week.

   – They communicate the timeline to the relevant stakeholders who will receive the report.

   – The report is shared with the stakeholders through an appropriate medium, such as email, a dedicated portal, or in-person presentation.


  1. Stakeholder engagement:

   – The company may schedule meetings or discussions with the stakeholders to present the report and discuss its findings and recommendations.

   – They encourage stakeholders to ask questions, provide feedback, and share their perspectives on the report’s contents.

   – The company actively listens to the stakeholders’ inputs and incorporates relevant feedback into their future actions or improvements.


  1. Implementation planning:

   – Based on the report’s findings and recommendations, the company develops an implementation plan.

   – They identify actionable steps, allocate resources, and set timelines to address the areas for improvement highlighted in the report.

   – The company may assign responsible individuals or teams to oversee the implementation process.


  1. Monitoring and follow-up:

   – The company establishes a system to monitor the progress of the implementation plan.

   – They conduct regular follow-up assessments to track the effectiveness of the improvements and address any new challenges that arise.

   – The company may document and report on the progress made in response to the initial report.


By following these SOPs, the company ensures a systematic and thorough approach to generating a detailed report and implementing improvements based on the observations and recommendations provided.